Privacy Policy

Prairie Sunrise Counselling ("we", "us", or "our") is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

This policy applies to all personal information collected through our website (prairiesunrisecounselling.ca), contact forms, email correspondence, telephone communications, and in the course of providing counselling services.

We may collect the following types of personal information:

We collect personal information only for purposes that a reasonable person would consider appropriate in the circumstances, including:

We obtain your consent before or at the time we collect personal information, except where collection without consent is permitted or required by law. Consent may be expressed (written or verbal) or implied, depending on the sensitivity of the information and the circumstances of collection.

When you submit a contact form on our website, book an appointment, or engage our services, you are providing consent for us to collect and use your information for the purposes described in this policy.

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide services to you. To withdraw consent, please contact us using the information in Section 9.

We do not sell, rent, or trade your personal information. We may disclose your information only in the following limited circumstances:

We take the security of your personal information seriously and implement appropriate physical, administrative, and technical safeguards to protect it against unauthorized access, use, disclosure, copying, modification, or disposal.

These safeguards include:

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law or professional standards. Clinical records are typically retained for a minimum of ten (10) years following the last date of service, or as otherwise required by applicable legislation or regulatory guidelines.

When personal information is no longer required, it is securely destroyed or anonymized.

You have the right to request access to the personal information we hold about you, and to request corrections if you believe it is inaccurate or incomplete. We will respond to access requests within 30 days, or notify you if additional time is required.

To make an access or correction request, please contact us in writing using the information provided in Section 9. We may ask you to verify your identity before fulfilling your request.

In some cases, we may be unable to provide access to certain information — for example, if doing so would reveal personal information about another individual, or if the information is subject to legal privilege. We will explain any such limitations at the time of your request.

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, or if you wish to make an access or correction request, please contact our Privacy Officer:

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The most current version will always be available on our website. We encourage you to review this policy periodically. Continued use of our services following any changes constitutes your acceptance of the updated policy.

If you are not satisfied with our response to a privacy concern, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada:

Office of the Privacy Commissioner of Canada — 30 Victoria Street, Gatineau, Quebec K1A 1H3 — Toll-free: 1-800-282-1376 — Website: www.priv.gc.ca